User doesn't have any active account

If you try to log in and see “User doesn’t have any active account”, it usually means:

• You closed your previous account, or

• It was closed due to inactivity over time.

How to Fix It & Start Trading Again

1. You don’t need a new portal login

Even if your account closed, your same login still works.

2. Re-enable your portal

• Go to the portal and use Live Chat.

• Choose Department > Client Portal 

• Ask them to re-enable your existing client portal user.

3. Start a new application

• After reactivating, log in again.

• Click “Start New Application” on the portal home screen.

• Follow the same steps as before to open your new live account and begin trading.

Please note: If your original account has been closed for any reason, you’ll need to follow the steps above and click “Start New Application” to receive a new, active account number before you can fund it and resume trading.