Why am I unable to reset my CQG password through the client portal?

​If you're unable to reset your CQG password through the AMP Client Portal and receive a "Failed error" message, it may be due to the following reasons:​

1. Disabled CQG Connection:

   • Possible Causes:
     • Low Account Balance: Your account balance is below the required $100 minimum.
     • Inactivity: The CQG connection was disabled due to inactivity.

Recommended Actions:

• Verify Account Status:

  • Ensure your account balance is at least $100 
  • Confirm that your CQG connection is active.​

• Contact AMP Support:

  • If issues persist after verification, reach out to AMP Support for assistance.