I do not see the Trade desk menu in my portal?

​If you do not see the "Trade Desk" menu in your AMP Client Portal, it might be due to one of the following reasons:​

1. Zero Account Balance:

   • The "Trade Desk" menu is accessible only when your account has funds. If your balance is $0, this menu won't appear. To resolve this, deposit funds into your account.​

2. First-Time Deposit Processing:

   • If you've just made your first deposit, the system needs to generate your initial AMP Daily Statement, which updates your balance in the portal. This process typically occurs around midnight CST. Until this update happens, the "Trade Desk" menu may not be visible.​

3. Recent Deposit Not Yet Reflected:

   • Even if you've received an email confirming your deposit, the portal might not immediately show the updated balance. The system updates balances after the daily statement cycle, usually later in the evening (around midnight CST). Please wait until after this update to see if the "Trade Desk" menu appears.​

Recommended Actions:

• Check Your Account Balance: Ensure your account isn't at a $0 balance.

• Allow Time for Processing: If you've recently made a deposit, wait until after the next daily statement update (post-midnight CST) for the "Trade Desk" menu to become available.

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