My account is locked; how do I regain access?

​If you're locked out of your AMP Client Portal, it typically happens after three incorrect login attempts. Here's what you can do:​

Automatic Unlock:

• Wait for Automatic Unlock: The system will automatically unlock your account after about one hour.​

Immediate Assistance:

• Contact AMP Support: If you can't wait or continue to experience issues, reach out to AMP Support through Live Chat. They can review your account and provide the necessary steps to regain access.​

Prevent Future Lockouts:

• Use Recovery Codes: Generate and securely store recovery codes. These can be used if you forget your password or don't have access to your two-factor authentication device.​  How to generate and use Recovery codes to login client portal?

• Reset Password: If you've forgotten your password, use the reset password on the login page.  How do I reset my client portal password?