What should I do if I can not log in to my client portal?

If you're having trouble logging into your AMP Client Portal, here's what you can do:

1. Forgot Username or Password:

• Reset Password:

  • On the login page, click "Forgot password"​
  • Enter your registered email address to receive a reset link.​
  • Follow the instructions in the email to create a new password.​

• Retrieve Username:

  • Click "Forgot username" on the login page.​
  • Provide your registered email to receive your username.​

2. Account Locked:

• After three unsuccessful login attempts, your account will be locked for about an hour. Wait and try again later.​

3. Specific Error Messages:

• "User disabled" or "No active account":
  • These messages may indicate issues with your account status.​
  • Contact AMP Support via Live Chat for assistance.​

4. Not Receiving Emails:

• If you don't receive the username retrieval or password reset emails:​
  • Check your spam or junk folder.​
  • Ensure you're checking the email associated with your AMP account.​
  • If issues persist, reach out to AMP Support through Live Chat.​

5. Two-Factor Authentication (2FA) Issues:

• Lost Access to 2FA Device:

  • Use recovery codes to log in and update your 2FA settings.​  How to generate and use Recovery codes to login client portal?
  • If you haven't set up recovery codes, contact AMP Support via Live Chat for help.