What should I do if my account application is stuck or incomplete?

If your AMP account application seems stuck or isn’t complete yet, here’s what you should do:

Step 1: Log Into Your Client Portal

• Go to the AMP Client Portal and sign in.
• Once logged in, check the Home page for your application status and any notifications.

Step 2: Look for Missing Items

• If you see a button labeled something like “Add Documents” or a note saying “pending additional documents,” it means AMP is waiting on you to upload more paperwork.
• Check your email.  AMP new accounts team may have emailed asking for more details or clarifications.

Step 3: Upload or Correct What’s Needed

• Click the button and upload the requested documents (like ID or address proof).
• Make sure the documents are clear, valid, and match the details you entered.

Step 4: Contact Account Application Support if Needed

If there are no instructions and your application still seems stuck, or you’re unsure what to do:

1. Use Live Chat to contact the Account Application Department - Contact Us
2. Submit a support ticket explaining that your application appears incomplete or hasn’t progressed.

They’ll check your application, let you know what’s missing, and help you get it moving again.

Step 5: Wait for Final Approval

After you’ve uploaded everything:

• AMP new accounts team will review your application on the same business day your documents arrive.
• If everything is in order, you’ll receive an email saying your application is approved and instructions on how to fund your account.

Quick Summary:
If your application is stuck or incomplete, check for missing items in your portal or email, upload what’s needed, and contact support if you're unsure. Getting everything to AMP should get your application moving forward quickly.