Why is my application still pending approval?

If your AMP account application is still showing as pending approval, here’s why and what you can do:

Why It's Still Pending

• AMP new accounts team reviews your application the same business day all documents are received.
• If any extra documents are needed, like more verification, your application will stay pending until you provide them.

How to Clear the Hold

1. Log into the AMP Client Portal
   • Click Home to find your application status.
2. Look for "Add documents" Button
   • If it’s there, AMP needs more documents to proceed.
3. Upload the Requested Documents
   • Click the button and follow the steps to upload each file.
4. Final Review
   • Once everything’s provided, your application will switch to “Under Review.”
   • AMP will send you an email and SMS you when it's fully approved.

What You Should Do

• Check your AMP Client Portal Home screen regularly.
• Watch your email for update requests.  AMP new accounts team may need extra info.
• Submit any missing documents right away to avoid delays.

Quick Summary

Your application stays pending when AMP hasn’t received everything needed. Log into your portal, upload any missing documents, and AMP will complete the review on the same day all needed supporting documents are received.