The remote desktop support software we use automatically sends a message before initiating a remote support session. Please note that this message is generated by default by the software and does not accurately reflect the specific access permissions granted to AMP Support agents.
To provide you with clarity, here is a detailed breakdown of the actual access AMP Support agents have:
Access may be used to:
- Control or view your desktop - YES
- View system information - YES
- Reboot - NO
- Transfer or Copy Files - YES
- Delete or Overwrite Files - NO
- Run Scripts - NO
- Invite technician for collaboration - YES
We have requested the software provider to modify this default screen to better reflect the actual permissions granted to our agents. However, they have informed us that this message is a universal default for all clients.
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