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CQG - Order Routing Problems

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CQG - Good til Cancel (GTC) Orders on CME Cancelled

If you had a GTC order placed on or before March 16, 2021 trade date (on CQG Data-feed) - it has been Cancelled on the CME.  Your CQG platform is current, showing any current, existing working orders.

  • If you had a GTC order cancelled and want to continue to work a GTC order, please login your trading platform and place a New GTC Order. 
  • If you did NOT have a GTC order placed on or before March 16, 2021 trade date (on CQG Data-feed) = you can Ignore this message.

Please take this time to login and review your trading platform.

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CQG - Order Routing Problems - (Normal Trading Restored)

Positions / Orders have been updated on CQG to be in sync with Exchange.

Everything is Current and Accurate on your trading platform.

CQG confirms positions/orders are processing as expected.

We have adjusted the Margins back to Normal Day Trade Margins.

https://www.ampfutures.com/trading-info/margins/ 

We will provide you the Full Report once received from CQG.

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CQG - Order Routing Problems - CQG Identified Affected Accounts

Working orders have been updated on CQG to be in sync with Exchange.

If you see a working order on your platform, it is accurate.  

You can continue to leave it as "working" or you can "cancel" it directly from your platform.

>> Open Positions are still out of sync. We will email you once fixed. 

Please do NOT just close an Open Position showing on your platform > just because you see it.  This could be closing an inaccurate position (because even though we have margins raised to 100% exchange...it would accept an order to CLOSE or liquidate this inaccurate position = create a NEW OPEN position on the Exchange. 

 

We will continue to provide you updates as they develop.

 
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CQG says their Order Routing issues is Resolved - now working. 
If you did NOT receive the notice > that your account was affected by CQG issue today.
 
What this means:  
  1. If you see Open Position on your trading platform, you CAN assume this was NOT affected CQG issue today and you can manage it as you desire.

We are continuing to maintain 100% Exchange margin requirements until fully resolved.

 

If you DID receive the below notice > that your account was affected by CQG issue today > please continue to with the same understanding.  We will send you an update once positions get updated on CQG.

Please do NOT just close an Open Position showing on your platform > just because you see it.  This could be closing an inaccurate position (because even though we have margins raised to 100% exchange...it would accept an order to CLOSE or liquidate this inaccurate position = create a NEW OPEN position on the Exchange. 

 

We will continue to provide you updates as they develop.

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CQG just provided us a list of Identified Affected Accounts by their issue today -
We have send direct notice to all of these identified accounts.
 
What this means for these Identified Affected Accounts:  
  1. We do not know if the current position on your trading platform is accurate.
  2. We are working with CQG and the Exchange files to attempt to get the full accurate positions updated during tonight's processing. So your platform will be showing your true accurate position.  

Please do NOT just close an Open Position showing on your platform > just because you see it.  This could be closing an inaccurate position (because even though we have margins raised to 100% exchange...it would accept an order to CLOSE or liquidate this inaccurate position = create a NEW OPEN position on the Exchange. 

 

We will continue to provide you updates as they develop.

 
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CQG just provided update (Below) - we are starting our Emergency Actions.
 
We will begin closing any positions on accounts that do NOT have the 100% Exchange Margin Requirement to carry the position.
> If we close an open position, we will disable trading, so you do not close an Open position showing on CQG > that we already closed on the Exchange.
> If you are not using Compound Orders (per CQG notice below) - your orders and positions should NOT be affected and you can close any open positions you feel are accurate.
 
CQG update--------2:32pm CST
The order routing system is experiencing technical problems.  Compound Orders (OCOs, Brackets, etc)  sent from our Chicago risk location are not properly updating in CAST and therefore are missing positions.

If users stay logged in they should continue to see updated orders and positions.  If they log off they will lose it.
 
We have set the margins to 100% exchange until CQG resolves this issue.
 
All customers will be notified when the system is functioning normally.

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